Cookie Policy

 

Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are stored on your computer, tablet, mobile phone or other device when you browse websites. The cookies in use on this website help us to make the website work as you would expect and they also improve the security of the site. We do not use cookies that:-

 

• Collect any personally identifiable information (without your express permission)

• Collect any sensitive information (without your express permission)

• Pass personally identifiable data to third parties

 

Strictly necessary cookies

 

This website uses cookies that are classed as strictly necessary. We use these cookies to make our website function correctly. Such functionality includes:-

 

• Determining if you are logged in or not (session cookie)

• Making our online booking process work (session cookie)

• Storing your cookie preferences (persistent cookie, expires after 2 years)

 

Session cookies expire at the end of your browsing session, when you close your web browser. Persistent cookies have a set expiry date and will remain stored on your computer, tablet, mobile phone or other device until either that date is reached or you manually delete your cookies using your browser settings.

 

Cookie Permissions

 

Unless disabled in your website browser the strictly necessary cookies cannot be disabled in any other way. If you continue to use our website we take this as acceptance of their use.

 

Google Analytics cookies

 

Google Analytics is a web analytics tool that helps us understand how visitors engage with our website. It allows us to view a variety of reports about how you interact with our website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

 

Google Analytics uses cookies to track visitor interactions. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the website before and what website referred the visitor to the web page. If you wish to disable Google Analytics you can do so here.

 

Force24 Cookies & Tracking

 

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

F24_autoID

F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

 

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.

A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

 

Disabling or deleting cookies in your browser

 

It is usually possible to disable cookies by changing settings in your browser settings. However doing so will limit the functionality of our website (along with many others). It may also be possible to delete cookies that have previously been stored. For information how do either of these procedures please consult the help files for your chosen browser.